Be sure to review the shipping & return policy at the bottom of the page before placing your order. Thank you!
Due to the Covid-19 pandemic, there are occasional delays from some of our suppliers, which can result in a longer than usual shipping time. However, we are working hard to keep up with demands.
If there will be a delay on any product(s), you will be notified via email promptly. Otherwise, please refer to the regular shipping times and policy.
We are continuing to sanitize our working area and containers for our products, as well as wear mask and gloves from the time products are made to when they are packaged and sent off.
We are in this together! 🤎
Thank you as always, Jenny B.
Shipping & Return Policy
Thank you for visiting and shopping at Sugar Spice & Shea. Please review the shipping & return policy before placing your order. Thank you!
Domestic Shipping Policy
- Sugar Spice & Shea currently ships only to addresses within the U.S. (No PO Boxes)
- All orders are processed within 3-5 business days.
- For custom orders, please allow an additional 2-3 days processing time.
- Orders are not shipped on weekends or holidays.
- If there will be any kind of significant delay in shipment of your order, I will contact you via email.
Shipping Rates & Methods
- Shipping rates and methods are based on the weight of your order.
- Packages weighing less than 16 oz. will ship via First-Class mail at a flat rate of $3.99. Packages weighing more than 16 oz. will ship via Priority mail at a flat rate of $6.99.
- Please be advised that First-Class mail shipping does not come with insurance. If you have any concerns about your package being lost or stolen, you can opt to have your package shipped via Priority Mail instead at checkout.
- All packages are shipped via USPS with a shipping time of 2-5 business days for First-Class and 1-3 days for Priority Mail.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
International Shipping Policy
Sugar Spice & Shea currently does not ship outside of the U.S. but it will be soon be an option.
Payments are processed through PayPal. If you do not have a PayPal account, no worries! You can checkout as a Guest by simply clicking the ‘Pay with Debit or Credit card’ button on the bottom of the PayPal page.
Because products are made in small batches, Sugar Spice & Shea currently does not offer any returns or exchanges.
If your package is lost, stolen or damaged, please contact your local USPS and file a claim using your tracking number.